The Ultimate Guide To Net Promoter Score® (NPS)
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Se você já conhece o NPS®, metodologia criada pela Bain, saiba que é possível otimizar ainda mais a experiência de seus clientes. Neste segundo vídeo de nossa série, apresentamos o Net Promoter System®, formado por três componentes que fazem com que a empresa como um todo atue mantendo o cliente no centro do negócio. Assista e conheça! Para mais detalhes, acesse: https://bit.ly/3iFLgp4. #NPSbyBain #ExperiênciadoCliente #CustomerExperience | Bain & Company | Facebook
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