The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside ...

The proposed rule would require affected companies to disclose a customer service agent’s location and limit call volume from overseas contact centers, among other changes.

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.

Have you ever called into a customer service line and known you were talking to someone 3,000 miles away? That distance is about more than physical separation; it can mean an inability to connect and ...

US Agency Considers Limits on Telecom Foreign Call Centers, Requiring English Proficiency By David Shepardson WASHINGTON, March 4 (Reuters) - The ⁠Federal ⁠Communications Commission said on ⁠Wednesday ...

Washington - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call centers and requiring foreign-based customer service workers to ...