Customer Experience (CX) vendor Zendesk today announces it has completed the acquisition of Tymeshift, a workforce management (WFM) solution built on the Zendesk platform. The AI-powered solution is ...

Zendesk today at its Relate conference launched autonomous AI agents, workflow automation, agent copilot, workforce management and quality assurance capabilities powered by Zendesk AI "We've known for ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Zendesk’s customer experience platform is ...

Customer service and sales software provider Zendesk Inc. today announced that it has acquired artificial intelligence-powered workforce management solution Tymeshift Inc. for an undisclosed price.

CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service "We've known for years that minimizing customer effort is one of the ...

Zendesk, a customer service software company based in San Francisco, is laying off 8% of its global workforce. The tech firm’s CEO, Tom Eggemeier, told employees about the layoff round in a Wednesday ...

San Francisco, CA (PRWEB) - Skedulo announced today the continued expansion of its partner ecosystem, introducing separate technology partnerships with Kronos Incorporated and Zendesk, both ...

(MENAFN- PR Newswire) CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences SAN ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: ASAPP’s new GenerativeAgent, Zendesk's ...

Zuper, a leading solutions provider to scale and modernize fast-growing field service organizations, today announced a new strategic investment from Zendesk, a global leader in customer service. This ...

FAIRFIELD, Iowa--(BUSINESS WIRE)--Tymeshift, a workforce management solution built for the modern age, today announces the addition of two features to the platform; Slack Integration and Talk+. The ...

FAIRFIELD, Iowa--(BUSINESS WIRE)--Tymeshift, a workforce management (WFM) solution made exclusively for Zendesk, recently unveiled two in-demand features, Automatic Scheduling and new Customizable ...