Customer operations platform Front is better known for its omnichannel inbox that lets you aggregate all customer conversations in a single view — emails, chat conversations, SMS, social media ...

Knowledge management and self-service solution provider RightAnswers has launched version 7 of its flagship Unified Knowledge Platform. This new version includes interface personalization, integration ...

In 2014, Microsoft launched Project Alexandria, a research effort within its Cambridge research division dedicated to discovering entities — topics of information — and their associated properties.

Uniphore, the global technology company known for its conversational AI and automation solutions, is taking a step towards simplifying how enterprises develop retrieval augmented generation (RAG) ...