Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Encouragingly, there is strong recognition of the value of formal skills validation. Nearly nine in ten (85%) business ...

The importance of employee learning is well-established. According to a report by LinkedIn, 9 out of 10 global executives plan to either maintain or increase investment in learning and development for ...

The holiday season is fast approaching, which means many businesses are in the process of hiring and training seasonal employees. Holiday shopping can be stressful, which means providing exceptional ...

AI Support Can Help You or Hurt You Depending on How You Use It Lynchburg, United States - February 28, 2026 / Business ...

When organizations face staffing challenges, the customer experience of the product and service are also directly affected.

Your staff is committed to delivering top-rate customer experiences, but worry they don't have enough people to sustain those standards.

I recently came across a powerful quote from my friend Lorie Guest that made me stop and think. She said, “Leaders often believe that if they hire good people, their employees will know how to treat ...

Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...

Staffing levels are the No. 1 barrier to providing customers exceptional products and service, according to a Gallup survey of 23,000 employees during Q3 2025. Across employment positions, 37% of ...