A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Your advice on becoming a Help Desk professional helped me get my job. Now that I’m working, what things should I do to be sure I’m successful in my new role? My Answer: First, congratulations on the ...

Whether your company calls them “technical support technicians,” “help desk representatives” or “strategic support analysts,” in-house help desk professionals are an integral part of any business.

Original Reader Question: I like working on and fixing PCs. How do I get a job as a Help Desk technician? In last week’s blog, based on the above reader question, I described five activities that can ...

HappyFox Service Desk provides businesses with simple, intuitive tools for building a self-serve knowledge base and a robust ticket management system.

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Advice on sprucing up your portfolio to showcase your best ...

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you choose ...