If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

Ever since the arrival of general purpose computers into the business environment, tension has existed between the departments who implement and manage the technology and those responsible for the ...

Does your organization talk about internal customers? The idea is that employees who don’t interact with external customers have internal customers, key stakeholders for whom they provide services.