Leave it better than you found it: in essence, that is customer service. Customer service helps people and organizations to do things that they can’t do, without you. Customer service is a measure of ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

In today’s competitive job market, standing out is more important than ever. Phone interviews and Zoom calls are often the first steps in the hiring process, providing candidates and employers a ...

Ever more companies are using phone interviews for both remote and on-site roles. But for candidates, they can be daunting. You might feel uneasy about the lack of face-to-face interaction—no body ...