Ofcom said it had reason to suspect that BT subsidiary Plusnet may have failed to comply with requirements to give customers clear information. Ofcom has opened an investigation into BT’s compliance ...

UK media regulator Ofcom has fined BT £2.8 million (€3.2m) after it failed to provide more than a million customers with clear and simple contract information before signing up to a new deal. Ofcom ...

Customers must be told in advance about any planned rises in their contract, Ofcom has announced. The communications regulator has reacted to the recent trend of UK phone, broadband and pay-TV ...

The regulator said suspects the mobile operator has failed to comply with rules around providing clear contract information. Mobile operator EE is being investigated by Ofcom over concerns that the ...

Industry watchdog Ofcom said that since June 2022, BT's EE and Plusnet businesses made more than 1.3 million sales without providing customers with a contract summary and information documents - which ...

Communications regulator Ofcom has fined BT millions after it failed to provide “clear and simple” contract information to over 1m customers. Britain’s biggest telecoms company, which owns network ...

Ofcom has announced a new consultation that aims to crack down on ISPs adding unexpected prices rises in the middle of broadband, landline and mobile contracts. Currently, regulation states that an ...