Having customers who are willing to give feedback about your product or service is a potential gold mine for your company and its growth. The important part is knowing when to listen to the customers ...

Forbes contributors publish independent expert analyses and insights. Geri Stengel writes about the success factors of women entrepreneurs. Competition is fierce; to distinguish itself, a small ...

BusinessWeek has a Q&A with an adviser to American Express, which recently released survey results stating that only one-third of consumers thought they were getting good customer service on a regular ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Alorica, TE Connectivity, TP, UPMC Health Plan, and other leading organizations recognized for breakthrough results in operational excellence, contact center performance, and CX innovation CallMiner, ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo). Who are they?