No Jitter

Improving Agent Experience One Step at a Time

Agents are the most critical resource in a contact center and yet the hardest to retain, as evident in high attrition rates. As per a NICE inContact-sponsored ICMI survey of 179 service and support ...
Business Wire

NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate Companywide

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE), today announced the availability of new integrated capabilities between NICE inContact CXone and Teams which power company-wide collaboration for ...
Business Wire

Independent Research Firm Names NICE inContact CXone a Leader in Cloud Contact Center Evaluation

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been recognized as a ...