As the calendar turns to 2025, the biggest changes are coming to the HCAHPS survey since the advent of the national patient experience measurement system in 2006. After years of study and testing, CMS ...

The CMS wants to revise its mandatory and long-standing patient experience survey for hospitals. Health system leaders say it’s about time. The CMS recently asked for approval from the White House ...

On nearly every measure of the Hospital Consumer Assessment of Health Plans Survey patient experience questionnaire, 769 hospitals that treat the largest share of low-income patients scored 5.6 ...

The HCAHPS survey must be modernized to better reflect changes in care delivery, healthcare technology and patient expectations, according to a report released July 25 by five major hospital groups.

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is the first national, standardized, publicly reported (on the Hospital Compare website at ...

The American Hospital Association has joined the Federation of American Hospitals and three other hospital groups in calling for an overhaul to the patient experience survey that has been administered ...

The value-based purchasing sweepstakes race is on. It's hospital against hospital in a national contest to see which acute care teams can please their patients the most on the Hospital Consumer ...

Hospitals’ scores on the Hospital Consumer Assessment of Healthcare Providers and Systems survey are becoming increasingly important for hospitals to maintain market share and avoid losing ...

Hospitals that used a comprehensive approach to measuring their patients' experience saw better clinical outcomes and brand recognition than their peers that only used federal survey requirements, ...

SkillSurvey®, Inc. has announced that scores on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for a sample of its 23 most-tenured hospital clients are ...