78% of customers rate their Muni experience as “excellent” or “good.” That’s a six-point jump from our 2024 survey. Customers ...

CableTV.com survey finds a tie for highest overall satisfaction and highlights category leaders for content, user ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

When it comes to eating out, the importance of food quality and taste remains unparalleled. The top decision driver for consumers when choosing a restaurant is “taste and flavor of the food,” 1 and ...

Chelle Neff is the founder of Urban Betty and has been a leader in creating innovative practices in the salon industry since 2005. In highly competitive industries such as salons, delivering ...

Three swimming pool/spa contractors earned consecutive Talk Awards for their award-winning customer service. LAPEER, ...

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

J.D. Power has released its annual North America Hotel Guest Satisfaction Index, which ranks the best hotel chains. Pictured here: a view of the Las Vegas strip in Nevada, with the Bellagio on the ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...