Forbes contributors publish independent expert analyses and insights. Dr. Cheryl Robinson covers areas of leadership, pivoting and careers. When people think of pivoting, it is often limited to their ...

“The secret weapon that differentiates exceptional, enduring companies is the quality of their customer engagement, encompassing the full set of activities through which companies build direct ...

Pitcher designated a Market Leader in the Everest Group 2023 Peak Matrix Assessment for Life Sciences Next-generation Customer Engagement Platforms. Pitcher is designed to serve the unique sales ...

NEWARK, Calif., Sept. 16, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced that its customer experience transformations for the ...

Beyond clicks and likes. Engagement that drives loyalty is bidirectional, relational and continual. Extend your perspective beyond superficial metrics like clicks and likes. Loyalty is more than ...

TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, today announced that it has been recognized as a Major Contender in ...

NORRISTOWN, Pa.--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 companies, today announced it ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered collaboration ...

TORONTO and CHICAGO, Dec. 3, 2024 /CNW/ - League today announced its recognition in Everest Group's 2024 PEAK Matrix(R) for Patient and Member Engagement Platforms. This report is part of their Payer ...

Global research firm Everest Group announced Life Sciences Next-gen Customer Engagement Platform PEAK Matrix® Assessment, ranking Pitcher as a leader. The Pitcher team is honored to receive this ...